Shop Policies & Customer-Provided Items
We are happy to add embroidery to items provided by our loyal customers. (We typically do not accept outside items for embroidery from new customers.) Depending on time of year and how busy our queue is, our capacity for outside items may be limited at times.
Pricing for outside items starts at $18 for a standard sized monogram or name, and increases depending on number of thread colors, designs, size, etc.
We do not embroider duvets, sheets, or pillowcases with an envelope closure. Items with a tight opening (socks, sleeve cuffs that don't unbutton, small pockets, small Christmas stockings, etc.) generally cannot be embroidered on our machine without being stitched close.
Please use the Contact page to inquire further.
Orders are not embroidered until payment is received. Personalized items are not returnable, refundable, or exchangeable.
For client-provided items, all efforts will be made to make sure your items are perfect, however, we do not replace or reimburse for outside items that are damaged in the embroidery process. You assume all risk by sending your items to us. Payment of invoice is agreement to these terms.